⛽ Called out to a fuel pump that we installed back in 2015.
👨💼 Customer complaint was that pump was refusing to dispense fuel, claiming memory full.
🔌 Knowing the system meant that were happy that the pump was unlikely at fault. A computer that we installed runs a software program that contains a database and downloads transactions in the background from the pump for monitoring.
🖥️ After trying to connect to the PC remotely and and having problems with this, it was decided that a site visit was required.
🚐.After a short journey we arrived and got to work. We found the computer untouched, running nicely where we had installed it many moons before.
⬆️ It was found that Windows had upgraded itself to Windows 10 and was stuck in a setup screen and had been for a few months this causing the software on the PC not to run.
🚦 After sorting the issue, we made sure that the software connected to the pump and downloaded the transaction list. We conducted a visual check of the fuel pump electronics to ensure everything was still up to the job. All good here.
⛽ A test fill up was conducted and customer happy that pump is working again.